A casual meetup for journalism, product and tech people in Philadelphia, after a day of Service Desk workshopping.
A casual gathering for journalism, product and tech people at El Vez, after a day of Service Desk workshopping. No agenda or speeches, just drinks.
A five-week online book club working through the Service Desk booklet, one reading a week.
The kickoff post for the Service Desk book club: this week's reading and how to join the Tuesday sessions.
Most newsroom metrics track attention, like pageviews and time on site, rather than whether the work actually changed anything for the people reading it. This column lays out a five-step guide to defining and tracking outcome-based metrics instead, so a newsroom can show funders and readers what…
On the "Reporting on Digital Influence Methods" panel at Columbia Journalism School's Tow Center, on AI and digital influence in elections.
Monthly notes on civic technology, media, and the work of Burn as Prescribed.