A five-week online book club working through Making the shift to service, the Service Desk booklet, one reading a week.
Service Desk book club
A five-week online book club working through the Service Desk booklet, one reading a week.
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The kickoff post for the Service Desk book club: this week's reading and how to join the Tuesday sessions.
Most newsroom metrics track attention, like pageviews and time on site, rather than whether the work actually changed anything for the people reading it. This column lays out a five-step guide to defining and tracking outcome-based metrics instead, so a newsroom can show funders and readers what…
On the "Reporting on Digital Influence Methods" panel at Columbia Journalism School's Tow Center, on AI and digital influence in elections.
An informal gathering in Taipei for journalists, researchers, product and tech people who think about information services.
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