A five-week online book club working through the Service Desk booklet, one reading a week.
Madison Karas
Work that clears the way and seeds what's next in media, services and contribution models.
New and upcoming
Recent
The kickoff post for the Service Desk book club: this week's reading and how to join the Tuesday sessions.
Most newsroom metrics track attention, like pageviews and time on site, rather than whether the work actually changed anything for the people reading it. This column lays out a five-step guide to defining and tracking outcome-based metrics instead, so a newsroom can show funders and readers what…
On the "Reporting on Digital Influence Methods" panel at Columbia Journalism School's Tow Center, on AI and digital influence in elections.
An informal gathering in Taipei for journalists, researchers, product and tech people who think about information services.
Projects
Newspeak House Fellowship
October 13, 2026Candidate for the residential fellowship at Newspeak House, London.
Burn as Prescribed
June 20, 2026My practice: work that clears the way and seeds what's next in civic technology, media, services and contributions.
The Service Desk
June 15, 2026Gazzetta's applied service design practice for civic media, led by Madison Karas and Patrick Boehler. We also write Re:noted, our newsletter.
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Monthly notes on civic technology, media, and the work of Burn as Prescribed.