My Blog
Product Notes: Noticias Para Inmigrantes's lean approach to WhatsApp experimentation
How NPI built a highly engaged WhatsApp channel with a limited team and analytics
Recent Work
OpenNews: Our gatherings could be so much better
We say we welcome innovation, but our spaces preserve power
Recent Work
Service Desk: Moving journalism from content creation to concrete outcomes
How we're growing The Service Desk this year
Recent Work
Lenfest Institute: Service-oriented journalism: Moving from idealism to utility
Insights from conversations with over 70 journalists, funders, and audience experts
My Blog
Product Notes: How and when to integrate product into news organizations
Lessons from introducing new product teams to publishers
My Blog
New_Public: 🗣️➡️👯♀️ Come for the language skills, stay for the friendship
Exploring peer-driven language-learning apps like HelloTalk, Tandem and Italki
My Blog
Product Notes: Transitioning between news product and tech roles
I spoke with three NPA community members who have transitioned in and out of product roles within journalism and other industries to find out what they’ve noticed in both environments and what advice they’d give others considering a transition.
Recent Work
Lenfest Institute: Start with service: A practical reset for media impact
Reflections from the Lenfest News Philanthropy Summit
My Blog
Product Notes: How to create opportunities for career growth in news product
As news organizations begin to incorporate product practices, support for professional development still isn’t always available. This means emerging product talent must often create their own growth opportunities.
My Blog
Hacks/Hackers AI x Journalism Summit Takeaways
Many of the conversations I heard shifted from "what ifs" to "what can" and "what mights," which I found refreshing in contrast to the vendor fatigue and AI slop we've all been navigating the past couple of years.
Recent Work
TNC: Helping small news, indie publishers track growth and impact together is vital for journalism
Earlier last year, Tiny News Collective announced the development of a data and metrics program, now called Tiny Vitals Metrics Lab, for early-stage news publishers.
My Blog
A corner store sign and my thoughts on simple, ongoing newsroom user research
Scrappy media orgs can experiment with clear, easy ways to prompt audience feedback as a lo-fi strategy for surfacing reader needs