Service Desk

The Service Desk is Gazzetta's applied service design practice for civic media, led by Madison Karas and Patrick Boehler.

Thanks to the support of The Lenfest Institute for Journalism, we have worked with dozens of newsrooms and independent creators across four continents to identify concrete service and revenue opportunities, map the obstacles that prevent follow-through, and translate good intentions into specific, testable services audiences can actually use.

The Service Desk focuses on realistic quick wins: small, practical changes that unlock momentum and reduce risk. The aim is to build internal capability and decision-making clarity so teams can keep iterating independently with greater intentionality.

Read more about us at: www.gazzetta.xyz/service-desk.